Sky Q Box Issue

[Shapauc]

I am having issues with my sky q box and think it might need replacing. It is showing on the planner that it's recording but there is no red light, then when you check the recorded programmes it states failed due to technical fault with no further details.  It is also not allowing us to pause or rewind whilst watching TV.  When trying to watch anything that has recorded previously to this issue the recording stops and starts constantly.  How the box hasn't gone out the window is a miracle 

[GD1]

@Shapauc  Firstly you should be aware any damage caused by you would be chargeable, so throwing eletrical equipment around is never a good idea.

Have you tried a reboot of the box?  Turn off at the wall for 30 seconds, then turn back on, if the issue is still present then you'll need to call Sky to take  alook at the box, it can't be arranged through a public forum.

[Shapauc]

@GD1 I was joking about throwing it! Yes have tried a reboot four times

[Shapauc]

 I did the hard drive as suggested and am still having issued with the main box. I think it actually needs replacing as this is the second time this has happened and its still not resolved . I have now lost all recordings and still have the same issue

[Shapauc]

@dmy24 can you help?

[fizzdisco]

@Shapauc 

Ring Sky and get the box replaced. That's your easiest option. 

[GD1]

@Shapauc  You'll need to call Sky if the box is faulty, there would be very little the forum can do.

[Lisa-P1987]

Hi there @Shapauc  I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.
We look forward to speaking to you.

[Lisa-P1987 · Accepted solution]

Update - After a few checks and troubleshooting, we have booked a service call for this issue 🙂