This discussion topic is read only
Discussion topic: Sky ID
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 16 Dec 2021 07:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky ID
I am trying to set up a sky ID but when i enter my email address to do this, it takes me to the closed account for my old address. Any suggestions?
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 16 Dec 2021 07:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky ID
@mrskitty You either need to use a different email address, or if you want to use your current email address you will need to remve it from your closed account.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Dec 2021 07:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky ID
If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. First try this link to do this:
https://www.sky.com/myaccount/my-details/sky-id/edit-unlink
If this link doesn't work for you then try it yourself by logging into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 16 Dec 2021 09:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky ID
Great thank you - all sorted now 👍
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page