Sky HDR

[stevo+56]

I Wonder if that might be the problem i still have entertainment and not signature, we might be getting penalised for not upgrading, you might get your upgrade box now let me know.

[MrBAMozzy]

Still waiting here too...

It really does feel like they are doing nothing - despite being told they were manually contacting those that registered and for some unknown reason, didn't get automatic invites to upgrade. How difficult can it be to actually have a system in place to order an upgrade - it really cannot be that difficult!!!

It would be easier to cancel my subscruption and then sign up again to get a suitable box!

[stevo+56]

now thats a good idea, i bet when you cancel they will sort things out but it will mean spending half your day on the phone trying to get through.

[JasSGriff]

I think its down to pure luck. I have signature have had the mail and then was told sky id didn't match up with email address even though all notification comes through. When you phone they are clueless its just really poor customer service which for sky is normally OK. 

[Val+Dawson]

I had the long wait and only got my V3 box last week.

I dropped Sky FTTC broadband a few months back because

they cannot offer me FTTP, but still got my new V3 box.

So I don't think what services you do or don't subscribe to

should stop you getting the HDR upgrade.

[bob1234]

@Val+Dawson  So long as you have some sort of broadband it will be OK. If you want the live sports on the rare occasions there is something worth watching it comes down the dish so again no problems.

[Topcat200]

Been on the phone nearly 2hrs with sky and getting nowhere, kept telling me my sky q was hdr compatible 

and had my settings wrong, then told me I got to apply to this link, I said I have many times and never receive  a reply back, she's now speaking to someone else, in the end offered me a 1TB box,she redone the email link and get back to me next week to see if it gone through as I want the 2tb box

[stevo+56]

2 hours and got knowhere sounds familiar, why don't they just come out and say we have a problem, let people know keep us informed that's all we ask.

[MattandJan]

My experience could not have been better regarding  the  replacement of my older Sky Q box. 

I had an older Sky Q 'silver' 2tb box that I'd had pretty much since the Sky Q service was launched.

I was out of contract around July 2020, so I rang up to see what offers I could get around 15th July 2020. 

There wasn't an option at the time to 'upgrade' to a newer

dr compatible 2tb box, so I paid £25.00 and received a 1tb hdr box a few days later.

The engineer explained that I should ring up Sky and ask for a 2tb box once the system allowed this to take place, as I couldn't theoretically upgrade from a 2tb non-hdr box, to a 2tb hdr compatible box, ad the systems wouldn't allow it at that time. 

I noticed that the recordings were filling the  hard drive as there are also 2 mini-boxes  that my son and daughter use, and 1tb is not nearly enough when downloading uhd content. 

I rang Sky around 3pm yesterday and explained what had happened, and that I really didn't want to pay £50, as I'd already paid £25 for  a box that had less storage than the one I'd had prior to swap-out. 

The lady i spoke to couldn't have been lovelier,  I didn't pay £50, and my new 2tb box was delivered around 1hr ago by Dpd. 

[rscott]

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@stevo+56 wrote:

2 hours and got knowhere sounds familiar, why don't they just come out and say we have a problem, let people know keep us informed that's all we ask.

---

They have.  A Sky staff member has posted several times on the thread to confirm that there's a problem processing the upgrade requests for a small number of customers and that there's no point calling up about it. The orders cannot be progressed until the backend problem as been resolved. Completing the link again or calling up won't help.

[sinky78]

I signed up near the start heard nothing, they have my email as recieved emails this week concerning other sky related products and news. Just hope sort out this issue with us who not recieved opportunity to upgrade to newer box

[Val+Dawson]

@bob1234  I got BT FTTP broadband :-  150Mbps down 30Mbps up so no problem.

[Kei+M]

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@rscott wrote:

---

@stevo+56 wrote:

2 hours and got knowhere sounds familiar, why don't they just come out and say we have a problem, let people know keep us informed that's all we ask.

---

They have.  A Sky staff member has posted several times on the thread to confirm that there's a problem processing the upgrade requests for a small number of customers and that there's no point calling up about it. The orders cannot be progressed until the backend problem as been resolved. Completing the link again or calling up won't help.

---

This. We're close to having another solution in place that allows people to order by themselves without the email which we'll share when it goes live.

Thanks,

[stevo+56]

Thanks, just keep us informed that's all we ask. 

[Zinc+alloy]

@stevo+56  I second that