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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky Glass/Stream Homepage Problems

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This message was authored by: LChenery

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Hi, if you press mic button and ask for a channel of your choice it gets round the streaming issue. 

This message was authored by: Marky12

Re: Sorry there are no programmes of this type available

I would hope sky are aware of a major issue so would just wait but tv comes on with voice control 

This message was authored by: abenson

Re: The Home Screen on Sky Glass isn’t working

Thanks for saying the voice control worked, as at least I can watch TV. But same problem here  - but at least Internet is working so I can work

This message was authored by: TPCawood84

Home screen showing only a few movies and that's it

Keep pressing home button and tried resetting tv but can only select a few films, voice control works though. Very annoying
This message was authored by: holyground

Re: Sky glass menu not working

has anyone spoken to sky yet

This message was authored by: Saz76

Sky Glass / Sky Phone Lines

Sky Glass Home Screen not working. Locked on sky cinema. Can't even call sky to discuss because the phone line are not working neither.  come on sky..... Sky glass was supposed to be the best thing ever, nothing but problems for the last 4 months !!

This message was authored by: Rizzer

Re: Only getting A-Z sky cinema on sky glass

Same problem for myself this morning. Has anyone had any feedback from Sky yet? 

 

Sky Glass 55" Black , 3 months old.-Bad- Picture is not as good as my old TV (6 year old).

If the remote stops working, you are stuck.

 

Good- No leads other than the power.

Sound is brilliant.

 

 

 

 

 

 

This message was authored by: Mark39

Re: Sky stuck on sky cinema and can’t get back using home button

Posted by a Superuser, not a Sky employee. Find out more

@Sky+stuck+in+sky wrote:

Sky stuck in sky cinema and no other functions work on remote.


I'm guessing you have Sky Glass/Stream? Yes, there's a fault. Sky are aware. Voice control still works ok.

This message was authored by: Mick034

Re: Hello does anybody know how long it takes for a sky glass tv to reset im waiting nearly an hour

You really need to move it sky and sort this issue, then explain what's/why it happened and if this is gonna be a regular occurrence.  If I don't get an explaination I'll be going back to sky q, which I bet o won't be the only one......

This message was authored by: Daniel0210

Re: No programmes

Posted by a Superuser, not a Sky employee. Find out more

@Joshua+James01 

Many posts on this fault. Sky are aware and are working on it. Use your voice remote & say tv guide, works that way until Sky fix it apparently. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: SamBd

Re: Sky glass menu not working

Last night ours wouldn't turn on at all. This morning I can't get past 'sorry there are no programmes of this type available' Not ideal when 10 mins of TV before school is the coax to get my child ready before school!! 
We've had the glass about 6 months and I'm kind of over all of these issues

This message was authored by: Sibod

Re: Sky glass menu not working

Came here to find out if it was a common issue and indeed it is.
Ours too is stuck on A-Z Cinema and pressing home doesn't work.
It's affecting both Sky Glass and Sky Stream Pucks.

Using voice gets us to other options.

It looks like a classing update gone wrong.

SORT IT OUT SKY!!!

This message was authored by: KazNI29

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Same issue here - talking to the TV definitely works and I  have the news on now - thanks you everyone for the guidance but, very poor sound quality - a lot of static interference - have tried switching off and on again.

This message was authored by: Jami3UK

Re: Sky remote Home button not working.

No worries! I would wait until the issues with sky's service has been sorted and then perhaps switch the puck off and on and try the buttons and features again to diagnose the issue.

 

If there is an issue with the remote message back on this thread 👍🏻

 

Cheers,

 

Jamie

This message was authored by: JimAnn

Re: I turn on my tv sky glass and it just keep saying sorry there currently no programmes of this ty

Use voice control for tv guid then you can access all channels

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