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Discussion topic: Sky GO shuts down my laptop

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This message was authored by hensoj This message was authored by: hensoj

Sky GO shuts down my laptop

Sky GO runs for about 15 - 20 minutes on my Lenovo laptop, and then suddenly shuts the laptop down. Rebooting it takes significantly longer than a usual restart.

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This message was authored by GD1 This message was authored by: GD1

Re: Sky GO shuts down my laptop

Posted by a Superuser, not a Sky employee. Find out more

@hensoj  It sounds like it's the laptop having the issue rather than the Sky Go app

 

You need to provide more info on your laptop other than it's a Lenova as that really is little to no use in trying to diagnose any issues.

 

What version of Windows are you running?

 

How much Ram in GB do you have?

 

What other programms are running at the time

 

Do you get the blue screen before it's shuts down?

 

To run Sky Go on a Windows Laptop you need the following

 

  • Operating System: Windows 7 (with Aero theme enable), 8.1 or 10
  • Processor: Intel Core i3-8130U – or equivalent AMD
  • RAM: 4GB DDR3
  • Video Card: DirectX 11 compatible video card driver
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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