Ridiculously over billed

[Maria+Hamill]

I'm at my wits end!!! Called Sky on the 27th Sept, as my bill increased from £64 to £87 pm. Decided to cancel my £12 inclusive call package, to reduce my bills. The man took the £12 unlimited calls off my bill and saved me a couple of pounds elsewhere. He did tell me he had saved me £16 but £12 of that was by me ditching the £12 unlimited calls, so I may have saved that, but I'd lost the unlimited call service. Later that day, I looked at my bill and realised I pay for HD and ultra HD, I don't need both, so called back to cancel ultra HD. Lady kept me on the phone for ages, but cancelled ultra HD. Fab, bill now down to £69. Looked today, bill for nexr month still saying ultra HD and a £10 charge for some activation. Didn't activate anything, just cancelled unlimited calls. Called sky again, the man said he'd take the £10 off, which was great, and he'd get the lady to call me at 3 to sort the HD. Wonderful I though. Little while later I get a text from sky to say my sky engineer is booked for the 13th Oct!!!!!!!!  Totally amazed, as I don't need or want an engineer, I call sky, AGAIN. Lovely lady informs she she has no idea why an engineer is booked and the return call is set at 5-6 not 3pm!! She says she can cancel the engineer, but for me to wait to speak to the caller at 3, or 5-6. Now I am baffled!!! No call comes. Just checked my bill for next month and the £10 has been taken off my bill, but.£14 has been added to my bill for a phone call I made on the morning of the 17th (hours after I called to cancel the unlimited calls) the man told me the free calls would end after our phone call, not from the calls I'd made that day!!! Why would I cancel a £12 monthly subscription to have a £14 bill for 1 call?? I'm totally baffled! Ontop of that, I tried to cancel the engineer (that I don't want or need and have no idea why they are being sent her, when all I asked was to take HD off my bill) and it asks me why I'm cancelling..... Options include, changed my mind, too expensive etc etc, but no option for, I never asked for an engineer. I know I need to call sky again tomorrow, but I have no faith in getting this resolved, as I'm being sent from pillar to post. Never had any problems with sky in the past, changed 3 of our mobiles to sky, and just in the process of switching my husband to sky, but I am now regretting that change!!! I really don't know who to call or what to do to rectify this!!! Do I just cancel all changes (I believe I have 14 days?) And switch back to my previous tv, broadband and mobile provider??? So so upset by this all 🙈

[caesarome]

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@Maria+Hamill wrote:

I'm at my wits end!!! Called Sky on the 27th Sept,

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When is your next bill due to be paid as the bill itself is created 14 days in advance so this might have happened before you called on the 27th, so if this is the case it is your next bill that you need to be looking at.

[Maria+Hamill]

@caesarome  the bill is dated 23/10. The phone call I originally made was the 27/9, and the £14 phone call wasn't on that bill when I looked before. Just yesterday, after I made the 3rd phone call, and the ultra HD is still charged on there. It's baffling. Plus I still have no idea why an engineer is coming 🙈 

[skymobilevoicemai]

You think thats bad, I was being charged £114 for my Sky, Today they have debited £179. £65 (removed) increase, they can go do one. At a time when we struggle to pay bills, they see fit to rip off the UK community like this, whilst they are making billions in profits.

Moderator comments: removed inappropriate language. 

[Daniel0210]

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@skymobilevoicemai wrote:

You think thats bad, I was being charged £114 for my Sky, Today they have debited £179. £65 fricking increase

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@skymobilevoicemai 

In your case it sounds like a discounted deal has ended. You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.
You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave This link https://www.sky.com/help/articles/been-overcharged may also help.