@Mrs.o wrote:
Hi.My sky subscription ended and i was told to return the sky q box.I was then contacted via e mail offering me another deal if i stayed and took up a new subscription which i did.
But to date I'm constantly recieving texts and a recent email from sky stating that if i do not return the sky q box i will be charged €124.????
I have responded to the email and tried calling to resolve this,but cannot seem to be able to speak to an agent that can rectify this oversight on there end.
At this point if a payment is taken for there mistake then i will cancel my contract and will not be returning to sky.
I hope Sky will sort this issue out but to date am very disappointed with this level of service.
@Mrs.o I have escalated this to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Returning equipment
