5

This discussion topic is read only This discussion topic has been answered Discussion topic: Refund.

Reply
Avatar for Saltdeanbeach
Level 1 icon
What's this?
This message was authored by: Saltdeanbeach

Message posted on ‎24 May 2022 07:45 AM

Refund.

Hi, I cancelled my account some months ago and I am just wondering why Sky haven't credited the money they owe me?

It seems to be a recurring problem!

 

Report post
Post 1 of 6
670 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Mr+Flibbles+86
Retired Staff Member icon
What's this?
This message was authored by: Mr+Flibbles+86 Answer

Message posted on ‎24 May 2022 01:55 PM

Re: Refund.

Update - The refund has now been processed on a private chat

View this Answer within the discussion

Report post
Post 6 of 6
641 Views
0 Likes
Reply

Did this answer not help you?
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎24 May 2022 07:45 AM

Re: Refund.

Posted by a Superuser, not a Sky employee. Find out more

@Saltdeanbeach 
Automatic refunds could take up to six weeks from the last day of your service connection and goes to the payment method on file if it’s still active, otherwise if you call Sky they can manually process the refund in 3-5 working days.


▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 2 of 6
668 Views
0 Likes
Reply
Avatar for Saltdeanbeach
Level 1 icon
What's this?
Topic Author
This message was authored by: Saltdeanbeach

Message posted on ‎24 May 2022 07:52 AM

Re: Refund.

Thanks I have seen the standard reply. 
I was asking why I haven't been credited. 
Is it Sky policy to make me phone up and spend time on a help line in order to process a payment which should be made automatically?

Report post
Post 3 of 6
665 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎24 May 2022 07:54 AM

Re: Refund.

Posted by a Superuser, not a Sky employee. Find out more

@Saltdeanbeach 

Is your previously set up payment method still active? 


▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Report post
Post 4 of 6
662 Views
0 Likes
Reply
Avatar for Mr+Flibbles+86
Retired Staff Member icon
What's this?
This message was authored by: Mr+Flibbles+86

Message posted on ‎24 May 2022 12:27 PM

Re: Refund.

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

Report post
Post 5 of 6
653 Views
0 Likes
Reply
Avatar for Mr+Flibbles+86
Retired Staff Member icon
What's this?
This message was authored by: Mr+Flibbles+86 Answer

Message posted on ‎24 May 2022 01:55 PM

Re: Refund.

Update - The refund has now been processed on a private chat

Report post
Post 6 of 6
642 Views
0 Likes
Reply

Did this answer not help you?
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply