Recording problems

[Kendall]

I have Sky signature but cannot access certain channels on catch up through the Sky Q box. I can through my phone in the Sky Go App. Sky Atlantic. Showcase and Comedy being 3 and strangely Ch4. I get a prompt telling me I need to upgrade. Any ideas ? 

thanks in advance. 

[nigea99]

hi @Kendall 

Do you have the HD add on - if not please try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

[MightyQuinn]

Hi @Kendall   Do you subscribe to HD? If not you must download in SD.

[Kendall]

Hi 

I have tried to record in SD. No joy, same result. 

[oldfella]

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@Kendall wrote:

Hi 

I have tried to record in SD. No joy, same result. 

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Hi @Kendall 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Lisa-P1987]

Update – Thanks for chatting to us Kendall. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂