Unable to access Sky vip

[Tonyb6879]

I am a diamond member and I cannot access my VIP rewards on the app.

I have tried uninstalling and reinstalling but still not able to access anything.

[TechmanagerMal]

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@Tonyb6879 wrote:

I am a diamond member and I cannot access my VIP rewards on the app.

I have tried uninstalling and reinstalling but still not able to access anything.

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• Have you tried on another device?

[caesarome]

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@Tonyb6879 wrote:

I am a diamond member and I cannot access my VIP rewards on the app.

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What is happening @Tonyb6879 as there have been issues with that app and the rewards section that numerous people have posted on here about ?

[Tonyb6879]

App opens fine. Click on sky vip, takes me to a description page. Click continue and it gives me a number of reasons why I cannot access it including : new customer, work for sky etc.

Saying I cannot join but I have had things in the past.

[caesarome]

This is something that the escalation team can look into for you so I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent Tonyb6879 an invite to chat 🙂 

[Mr+Flibbles+86]

Update – We are still looking to help you @Tonyb6879. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks