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This discussion topic is read only Discussion topic: Re: Return in my equipment

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This message was authored by: comanswood

Re: Return in my equipment

I need to return my equipment. Can you please send me packaging with pre-paid postage labels ? Thank you 

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This message was authored by: Daniel0210

Re: Return in my equipment

Posted by a Superuser, not a Sky employee. Find out more

@comanswood 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, so 31 days for TV / 14 days for broadband (to the address that the account is registered at), but you can also use your own packaging and print a label off yourself*. This link should help you
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable give Sky another call. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.

*(If you don't have access to a printer, Collect+ have shop premises that will print the labels for you).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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