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This discussion topic is read only Discussion topic: Q on Glass

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This message was authored by: Silverfox8

Q on Glass

I am totally confused as sorry for my ignorance but have been reading all the posts about glass.

can you plug in a q box to a glass tv and continue watching q if you cancel but keep glass? My understanding is no they are separate and cannot be mixed. I see that some have kept the glass and returned to the q box meaning using the glass tv stand alone watching free view? I cannot understand this if it's either one or the other you would not be able to watch sky on the glass.

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This message was authored by: GD1

Re: Q on Glass

Posted by a Superuser, not a Sky employee. Find out more

@Silverfox8 wrote:

I am totally confused as sorry for my ignorance but have been reading all the posts about glass.

can you plug in a q box to a glass tv and continue watching q if you cancel but keep glass? My understanding is no they are separate and cannot be mixed. I see that some have kept the glass and returned to the q box meaning using the glass tv stand alone watching free view? I cannot understand this if it's either one or the other you would not be able to watch sky on the glass.


So the issue is you can't have Q & Glass as active subscriptions, it's one or the other.  What some posters are referring to is cancelling their Glass Subscription keeping the TV and going back to Q.  Q boxes would connect to one of the Glass TV's HDMI ports and the Glas TV would have no Function other than a standard TV.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Silverfox8

Re: Q on Glass

So you connect a puck to the glass and carry on watching q on glass with a normal subscription. 
im hoping that although some posters don't like it , it would be ok for my needs that being able to watch sky on more than 2 TVs at once. My expectations are not so high as maybe others but reserve the right to change my mind.

Benefit for me is new tv 2 more TVs to watch sky on at the same time, and £4 less pm than what I'm paying now. Thanks for reply.

This message was authored by: GD1

Re: Q on Glass

Posted by a Superuser, not a Sky employee. Find out more

@Silverfox8 wrote:

So you connect a puck to the glass and carry on watching q on glass with a normal subscription. 
im hoping that although some posters don't like it , it would be ok for my needs that being able to watch sky on more than 2 TVs at once. My expectations are not so high as maybe others but reserve the right to change my mind.

Benefit for me is new tv 2 more TVs to watch sky on at the same time, and £4 less pm than what I'm paying now. Thanks for reply.


No, the pucks wouldn't work as you will have cancelled the Glass subscription.   It would be the Sky Q box you connect as that would be the one with the active subscription.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Silverfox8

Re: Q on Glass

Hi there sorry I did say about plugging in a puck I meant want to say a q mini box and carry on as before with the www subscription.

This message was authored by: MightyQuinn

Re: Q on Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Silverfox8   A Sky Q Mini box would not work without a Sky Q Main box connected to a satellite dish. You could then connect any Sky Q box (Main or Mini) to the non-subscribed Glass TV.

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