Q box will not connect to broadband

[Sam77c]

Everything has worked fine for years and I've not changed anything but half way through the day the connection went and will not reconnect. Done reset on router, network setup on Q box and turned everything off at the mains. All other internet devices are okay.

[Tom-W19]

Hi sam77c

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂