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Discussion topic: Puck frozen
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Message posted on 24 Nov 2021 06:50 PM
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Puck frozen
I turned my TV on this morning and a message saying that I walked out of the room and due to being carbon neutral blah blah, that it will turn off my TV. The message wouldn't go away and the only thing I could do was use voice control with a delay.
I had to do the usual turn off at the wall to get it to work normally.
Perhaps it's all to do with the power saving night mode?
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Message posted on 24 Nov 2021 06:59 PM
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Re: Puck frozen
@Aaln wrote:I turned my TV on this morning and a message saying that I walked out of the room and due to being carbon neutral blah blah, that it will turn off my TV. The message wouldn't go away and the only thing I could do was use voice control with a delay.
I had to do the usual turn off at the wall to get it to work normally.
Perhaps it's all to do with the power saving night mode?
I would turn it off
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 30 Nov 2021 10:00 AM
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Re: Puck frozen
I have the same issue. Also my tv keeps coming on in the night
Message posted on 30 Nov 2021 10:06 AM
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Re: Puck frozen
@Dave+Drewitt wrote:I have the same issue. Also my tv keeps coming on in the night
For the puck unplug for 1 minte then plug back in
For the TV go into the settings menu --> Start up and Standby --> Enhanced Experience = Off
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 30 Nov 2021 10:45 AM
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Re: Puck frozen
Thanks, although we should not have to keep recycling the power for the puck everyday. When will this be fixed
Message posted on 30 Nov 2021 10:46 AM
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Re: Puck frozen
@Dave+Drewitt wrote:Thanks, although we should not have to keep recycling the power for the puck everyday. When will this be fixed
There is an update due soon to address various bugs.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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