Programmes frozen and reset not worked

[Brimmond]

My programmes and recordings have recently been freezing a lot in the last few weeks. I have updated everything and reset everything and nothing seems to have worked. I can only watch programmes directly on my smart tv or Netflix. Is my sky q multiroom box faulty? I can't think of what else i can do to resolve the issues. 

[GD1]

@Brimmond  If you've gone through all the usual steps such as power down the box for about a minute, reboot, reset etc then it could be a faulty box.  I would give Sky a call, ideal time is after 9pm as line should be less busy about now.