Problems logging in to sky worlds app error code 1003

[Goggles23]

Please help a very frustrated customer.  I purchased 2 number Oculus Quest 2 in order for myself and my Son to watch football in on the Sky worlds app.  We both have sky ID's I am the main account holder and am a sky VIP member.

We have both signed into the sky worlds app, great so I thought,  however as soon as you want to use the VR headset for anything else or even if you turn it off you have to log out of the sky worlds app.  Then when you attempt to log back in later you consistently get the above error 1003 and 1002 has also occurred once.

We have uninstalled the Sky worlds app and re installed several times, rebooted the headsets logged on and off the WIFI and back on again , checked for updates etc all with no success.  After searching numerous sources and forums I turned off the router and left it off for about an hour, after which we were able to login to the sky worlds app.  Although again the same error message is displayed on any attempt to login to the sky words app after exit.  You cannot have to turn to router off and leave for an hour or so each time you want to use the sky worlds app. 

Please can anyone provide any solution?

Many Thanks

[caesarome]

I don't know if they can help but try contacting the apps team via this email address - [email protected]

[Goggles23]

Hi 

I have emailed them too and hope that they will get back to me .  I'm new to this an thought I'd try and see if anyone had had similar issues.

Thanks