Problem with remote

[Yea+cup]

Hi I can't get these buttons to work on my remote replaced batteries done everything it says in the leaflet and still can't get it to work any suggestions please 

 

[Jayboy1990]

Must be bust. 

Sky can be reached in the following ways;

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or
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[Chrisee]

@Yea+cup have you paired the remote to your Glass TV or Puck by pressing 1&3 together for 10 seconds in front of the unit? More info here https://www.sky.com/help/articles/your-sky-glass-remote