Price more expensive then before

[Rlee85]

Hi, i upgraded the end of april so my new bill would be £49 a month i even double checked with the caller that it was correct, which they said yes my new bill would be £49 although the 1st bill (may) would be a lil more which it was. However my bill for nxt month is saying £57! Which is more than what i was paying before the upgrade. Can someone shed sime light on why this is please as i cab't speak to anyone on the phone.

[caesarome]

Can you see your bill for the month after the £57 one, if so what does that say ?

[Rlee85]

Yes it says future bills are £57 aswell

[TechmanagerMal]

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@Rlee85 wrote:

Hi, i upgraded the end of april so my new bill would be £49 a month i even double checked with the caller that it was correct, which they said yes my new bill would be £49 although the 1st bill (may) would be a lil more which it was. However my bill for nxt month is saying £57! Which is more than what i was paying before the upgrade. Can someone shed sime light on why this is please as i cab't speak to anyone on the phone.

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• I think you will find you were protected from the annual price rise for the first 60 days of your contract and that has now "kicked in".
• Your key information email should have explained this.
• If you feel you were missold call Sky to complain using the number obtained by clicking on "Need more help" at the bottom of this page - Sky Help | Sky.com

[SDR]

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@Rlee85 wrote:

Hi, i upgraded the end of april so my new bill would be £49 a month i even double checked with the caller that it was correct, which they said yes my new bill would be £49 although the 1st bill (may) would be a lil more which it was. However my bill for nxt month is saying £57! Which is more than what i was paying before the upgrade. Can someone shed sime light on why this is please as i cab't speak to anyone on the phone.

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I've escalated this for you, if they can help they will be in touch