Payment

[Jabar]

Hello

When I brought the sky broadband I pit on direct debit and this month it did not pay for it because it failed but you guys did not tell me and added it on with an extra £10 now it's saying I have to pay £30.50 every month however I do not want it I want to stick to my normal contract please get this fixed or I will swith

[Daniel0210]

@Jabar 

You've been hit with a late payment fee. By the way you are not talking to Sky here. We are customers like you.

[Jabar]

@Daniel0210  I would want to know why the put my bill to 30.50 even though it was 28 

[Daniel0210]

@Jabar 

The annual price increase took place from April payments and for broadband that was a monthly increase of £2.50. You agreed to that in your terms and conditions.

[Jabar]

Oh thank you

What about the extra charge because I put direct debit and when it failed they did not inform me @Daniel0210 

[Daniel0210]

@Jabar 

If your payment failed Sky are within their rights to charge you a late payment fee which is normally £10.

[Mark39]

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@Jabar wrote:

Oh thank you

What about the extra charge because I put direct debit and when it failed they did not inform me @Daniel0210 

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I'm afraid it's your responsibility to make sure payment is made on time. It's not up to Sky to let you know if it fails.