Paying for channels I did not subscribe to

[Gubu]

I am being charged for Sky Kids on my bill, despite never agreeing to this.

I have tried to ring Sky but they send you online to resolve issues.

They are only interested if you wish to upgrade your subscription.

As a customer of Sky for nearly 17 years, the main problem I have encountered is occasional overcharging,which  to be fair, they have rectified in the past.

They have NEVER undercharged me.

Its just painful trying to contact them.

[TechmanagerMal · Accepted solution]

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@Gubu wrote:

I am being charged for Sky Kids on my bill, despite never agreeing to this.

I have tried to ring Sky but they send you online to resolve issues.

They are only interested if you wish to upgrade your subscription.

As a customer of Sky for nearly 17 years, the main problem I have encountered is occasional overcharging,which  to be fair, they have rectified in the past.

They have NEVER undercharged me.

Its just painful trying to contact them.

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• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• Remember if you have Sky Talk or Sky Mobile dialling 150 gets you a free call to Sky.