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Discussion topic: Openreach / Sky cancelled visit, now 29th July

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This message was authored by joncurtis19 This message was authored by: joncurtis19

Openreach / Sky cancelled visit, now 29th July

I moved home and was due to FTTP installed on July 2nd. The engineer said he had started but then text me saying he ran out of time and will reschedule. 

 

Open reach called today and said the next day is 29th July

 

I work from home and the £5 a day isnt going to cut it. 

 

Trying to get through to a human at sky is quite the job. 

 

I am shocked at how bad this is. 

 

 

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This message was authored by GD1 This message was authored by: GD1

Re: Openreach / Sky cancelled visit, now 29th July

Posted by a Superuser, not a Sky employee. Find out more

@joncurtis19  Unfortunately Open Reach are the ones delaying the install, working from home isn't relevant as you have signed up to a domestic broadband service and therefore you will only be entitled to the normal compensation offered as per Ofcom Rules  https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

 

In the meantime could you not look to get a 4G wifi device to tide you over?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


joncurtis19
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This message was authored by joncurtis19 This message was authored by: joncurtis19

Re: Openreach / Sky cancelled visit, now 29th July

I have connect my phone but I can't operate my babies bed as it is a wifi bed, I can't connect to watch TV or anything, I'm really unhappy that the engineer said he was too busy and now its 26 days time to connect a line. Can't they work evenings or something. 

This message was authored by GD1 This message was authored by: GD1

Re: Openreach / Sky cancelled visit, now 29th July

Posted by a Superuser, not a Sky employee. Find out more

@joncurtis19  As already advised it is down to Openreach and unless it's an emergency I don't beleive they work "evenings or something"

 

I would recommend getting a 4G wifi device if there are thing you rely on.  No one on the forum can bring forward the date you have been provided.

 

If you wish to raise a complaint then you need to follow these steps  https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Openreach / Sky cancelled visit, now 29th July

Posted by a Superuser, not a Sky employee. Find out more

@joncurtis19 

Unfortunately Openreach is chronically short of fibre-trained installers, and it's not exactly something the pliers and jelly-crimp guys can be re-assigned to do.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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