On demand

[Emmappppppp]

I can't record on demand I can't do either as or hd 

I need a reliable number to get to speak to an actual person please 

[Quoman7]

---

@Emmappppppp wrote:

I can't record on demand I can't do either as or hd 

I need a reliable number to get to speak to an actual person please 

---

Hi @Emmappppppp  Try downloading in SD as you may not have the HD add on subscription?

[Emmappppppp]

I have tried sd 

ive rebooted box and internet I've tried to upgrade 

I've rang sky 10 times today alone it's very frustrating 

[bob1234]

@Emmappppppp I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom right of your screen.

[nigea99]

hi @Emmappppppp I am afraid there can be a problem for some new customers trying to download on demand etc. 

If you are getting that problem then unfortunately yopu probably do need to get them to update the systems/ refresh your card etc. 

I believe the customer service should be back on calls.

[Emmappppppp]

Hi I'm not a new customer and advisor already sent settings but still nothing he told me to wait 24 hrs which I did and it's still won't work 

[Emmappppppp]

Thank you for your help