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This message was authored by: Hannah2206

Message posted on ‎20 Feb 2022 10:02 AM

On demand not working

I have tried to download something on demand but it says I need to upgrade my subscription. I have SD, HD and UHD but it does not work in any of them. 

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This message was authored by: Laing1

Message posted on ‎20 Feb 2022 11:27 AM

Re: On demand not working

Posted by a Superuser, not a Sky employee. Find out more
@Hannah2206 wrote:

I have tried to download something on demand but it says I need to upgrade my subscription. I have SD, HD and UHD but it does not work in any of them. 

@Hannah2206 are you a new customer or made changes recently to your account ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: Hannah2206

Message posted on ‎20 Feb 2022 02:17 PM

Re: On demand not working

I am a new customer.

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