Offered Sky Q Multiroom for discounted price of £10/mth but being charged £14/mth

[Daniel0210]

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@riskman27 wrote: 
The problem was inside my property so Sky's responsibility.

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Fair enough 👍

[riskman27]

Yes Techmanager Mal I intend to. I have spoken with someone at Sky on 3 occassions now. First one said he could see the problem, gave me £2.50/mth off of my Sky Talk pack for my troubles and said he had made notes on my account file which he would forward to his line manager who would resolve the matter in 2-3 days. This did not happen. The second person said he couldn't find the notes #1 had recorded and offered to take all the equipment out and return my package to pre-existing. I said that was unsatisfactory as I believed I had a verbal contract with Sky. He raised a case number and said it would be sorted in 7 days. 30 mins after the call ended I received an email saying the casenumber had been closed, but with no explanation. The third person I called to find out what was going on said there was nothing he could do, but he would put me through to his line manager. After a 35 minute wait I had to hang up. So maybe you can see I do not have alot of faith in the people I have so far come into contact with at Sky!

[TechmanagerMal]

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@riskman27 wrote:

Yes Techmanager Mal I intend to. I have spoken with someone at Sky on 3 occassions now. First one said he could see the problem, gave me £2.50/mth off of my Sky Talk pack for my troubles and said he had made notes on my account file which he would forward to his line manager who would resolve the matter in 2-3 days. This did not happen. The second person said he couldn't find the notes #1 had recorded and offered to take all the equipment out and return my package to pre-existing. I said that was unsatisfactory as I believed I had a verbal contract with Sky. He raised a case number and said it would be sorted in 7 days. 30 mins after the call ended I received an email saying the casenumber had been closed, but with no explanation. The third person I called to find out what was going on said there was nothing he could do, but he would put me through to his line manager. After a 35 minute wait I had to hang up. So maybe you can see I do not have alot of faith in the people I have so far come into contact with at Sky!

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• I do see that and have been there too, the answer is dogged persistence until you contact the adviser who takes ownership of the problem and resolves it to your satisfaction - it will happen.

[riskman27]

Had an update email this morning from Amanda at Customer Priority and she has offered me a 50% discount for 12 months on Multiroom, as the original deal was no longer available. This will, if my calculations are correct 😁, cost the same over 18 months as the original deal would have cost. My account appears to have been updated for the coming months (although I have been charged the full £15 for the current billing month 🙄). Fingers crossed it should all be sorted out. Good job I am retired with time on my hands.