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[Wazza266]

We have had our Sky Q box since around June/July and ever since we have had it installed we haven't been able to access the apps or use sky red button services even though we have a stable internet connection. We have phoned sky multiple times trying to have this issue addressed and are sent on a wild goose chase each time which results in the person on the phone being disconnected or not calling back. We cannot resolve this issue and have followed every bit of advice several times so that is irrelevant to this situation so please help if anyone has any knowledge on this issue. 

[Laing1]

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@Wazza266 wrote:

We have had our Sky Q box since around June/July and ever since we have had it installed we haven't been able to access the apps or use sky red button services even though we have a stable internet connection. We have phoned sky multiple times trying to have this issue addressed and are sent on a wild goose chase each time which results in the person on the phone being disconnected or not calling back. We cannot resolve this issue and have followed every bit of advice several times so that is irrelevant to this situation so please help if anyone has any knowledge on this issue. 

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@Wazza266 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂