No Internet or Phone - totally frustrated!!!!

[MMLO]

No Internet or phone for few days. Openreach Engineer been out and 'fixed' a problem but we've still no connection.  Sky representatives not overly helpful. Happy enough to take payment every month but Customer Service is a concern..... 

Have contacted Sky helpline 4 times in 3 days.  Most recent call tonight. Was chatting to female agent - had explained whole situ was put on hold and about 15 mins later another agent picked up call. Had to start again from scratch. In the end he said needed to reboot his system and would ring me back in 15 mins. That was 2 hours ago.....

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We have now sent an invite to chat 🙂