New to sky today and sky signature viewings but it is working on the q box just on sky go app

[CoombsyFamille]

New to sky today and sky signature viewings but it is working on the q box just on sky go app

[CoombsyFamille]

Apologies I meant that the sky signature package is not accessible on the q box and it says to upgrade yet is on my plan and sky go app works fine 

[nigea99]

hi @CoombsyFamille 

There are a couple of known problems that could be affecting you.

One can be sorted with a simple Setting change :

Do you have the HD add on - if not please try changing the default download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

If you do have the HD add on or the above does not sort you please let us know so we can escalate to SKY