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This discussion topic is read only Discussion topic: New Update is now out.

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This message was authored by: AJM1972

Re: New Update is now out.

I'll just be happy if the darn thing switches on when I press the power button. 

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Sky Glass Medium. Previously Sky Q, Sky + HD. 600Mbps Gigaclear FTTP .
This message was authored by: Dave+r+robbo

Re: New Update is now out.

Connected by wire still no joy.

no light on the puck at all.

new puck in post 😳🙄🙄

This message was authored by: Essex+Guy

Re: New Update is now out.

Still no video glitches yet of the slowdown/speed up kind.

 

Im still having a separate issue (that has been posted in other threads) with Netflix though where Dolby Vision/HDR content isn't output in Dolby Vision and looks all washed out.


HDR content from Sky (eg movies) is output correctly (my tv detects the HDR signal) and looks great however.

This message was authored by: Scottishplantdad

Re: New Update is now out.

Neither my puck or glass has updated. Done a power cycle etc but nothing. Assuming it will do auto on its own at some point?

This message was authored by: GD1

Re: New Update is now out.

Posted by a Superuser, not a Sky employee. Find out more

@Scottishplantdad wrote:

Neither my puck or glass has updated. Done a power cycle etc but nothing. Assuming it will do auto on its own at some point?


It should update on it's own at some point.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Mr+pingu

Re: New Update is now out.

Just checked software version and Update installed in the background now on qs002.08.op, I was watching tv and and just checked version and that's what it's now on , not sure what has changed as of yet , no Apple TV by looks of it 

This message was authored by: GD1

Re: New Update is now out.

Posted by a Superuser, not a Sky employee. Find out more

@Mr+pingu wrote:

Just checked software version and Update installed in the background now on qs002.08.op, I was watching tv and and just checked version and that's what it's now on , not sure what has changed as of yet , no Apple TV by looks of it 


As far as I know it was never intended to bring Apple TV, that can be done by an app update.

 

You should notice some improvement with HDR though.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Scottishplantdad

Re: New Update is now out.

Thanks @GD1 thought that would be the case. Is there any other way to force the update that your aware of? Apart from a hard reset. That bricked my puck last time haha. 

This message was authored by: Joe-Bow

Re: New Update is now out.

You lucky so and so's.  I'm out at the moment and can't feel the update love, but have been keeping an eye on it here.  Seems promising so far👍🤞

This message was authored by: GD1

Re: New Update is now out.

Posted by a Superuser, not a Sky employee. Find out more

@Scottishplantdad wrote:

Thanks @GD1 thought that would be the case. Is there any other way to force the update that your aware of? Apart from a hard reset. That bricked my puck last time haha. 


I did a hard reset on the Puck to pick up the new software.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Duncanh454

Re: New Update is now out.

One thing I can confirm on Glass is that bass boost still makes no difference and sub woofer still produces no sound😒

This message was authored by: Jayboy1990

Re: New Update is now out.

Motion sensors working for anybody else after the update?

This message was authored by: Dave+r+robbo

Re: New Update is now out.

Oh bloody blinking heck I've got it going now with the software update.

whoops 😂😂😂

This message was authored by: Essex+Guy

Re: New Update is now out.

Was going well but have now lost all channels! Just black screen on everything! 

I had to pull the power, but its back on now.

This message was authored by: Sky-by-night

Re: New Update is now out.


@Dave+r+robbo wrote:

Oh bloody blinking heck I've got it going now with the software update.

whoops 😂😂😂


How did you manage that? I'm having the same issue as you were experiencing.

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