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This discussion topic is read only Discussion topic: New Update is now out.

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This message was authored by: SDR

Re: New Update is now out.


@WG+Wright wrote:

@SDR Having the same problem since the update. Switch on in the morning and TV says not connected to the Internet. Internet is fine on other devices and TV has ethernet connection to router. Have to continually unplug at the mains and plug back in to get it to work. A real pain (wife currently not happy and suggesting we go back to Sky Q which I don't want to do!). Any suggestions or solutions gratefully received.


I've switched off the enhanced mode this morning to see if that stops it 

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Glass - No Puck
This message was authored by: mally+01

Re: New Update is now out.

@WG+Wright 

I suggest to contact sky to see they have to say.

 

This message was authored by: AJM1972

Re: New Update is now out.

 @mally+01 

Have you got Wi-Fi switched on on the tv? If so, try turning it off. It could be that the tv tries Wi-Fi first and it's conflicting with the Ethernet. 

--
Sky Glass Medium. Previously Sky Q, Sky + HD. 600Mbps Gigaclear FTTP .
This message was authored by: WG+Wright

Re: New Update is now out.

@SDR I've already got enhanced mode switched off.

Sky Glass 43 inch (replacing Sky Q) Sky FTTP Ultrafast 2
This message was authored by: WG+Wright

Re: New Update is now out.

@AJM1972 @mally+01 It should be OK in my case as when it was set up there was an option to connect via WiFi or ethernet and I selected ethernet. I've never actually used the WiFi connection so never had to enter a password or use the WPS button 

Sky Glass 43 inch (replacing Sky Q) Sky FTTP Ultrafast 2
This message was authored by: thecrag79

Re: New Update is now out.

Slow down/speed up seems to have been fixed by update but my puck does not like being switched off. Every day I have to reset at plug 2 or 3 times to get it working. Once it gets going it's fine for the whole day but every morning I have to switch off puck/tv/soundbar at wall and boot them all up again. Bloody annoying. 

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This message was authored by: SDR

Re: New Update is now out.


@WG+Wright wrote:

@AJM1972 @mally+01 It should be OK in my case as when it was set up there was an option to connect via WiFi or ethernet and I selected ethernet. I've never actually used the WiFi connection so never had to enter a password or use the WPS button 


Same for me but WiFi was still switched on in the settings - now off

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Glass - No Puck
This message was authored by: mally+01

Re: New Update is now out.

@WG+Wright @AJM1972 

I have disabled WiFi on the tv hopefully it might work.

 

This message was authored by: WG+Wright

Re: New Update is now out.

@mally+01 Will give that a try

Sky Glass 43 inch (replacing Sky Q) Sky FTTP Ultrafast 2
This message was authored by: dogmatic6

Re: New Update is now out.


seems the puck still has issues with live UHD sport which is not good.

 

Switched over to 3051 to watch F1 UHD and picture wouldn't settle down just stuttering badly.

have rebooted the puck and it's ok for now but I'm expecting it to go again so will see how long it lasts once practice session starts.

 

 

This message was authored by: dogmatic6

Re: New Update is now out.


just an update, my F1 UHD has been solid since my puck reboot......hopefully just a blip with the puck as I could rarely watch UHD F1 for any length of time before the update.

 

 

This message was authored by: threxr

Re: New Update is now out.

My voice control on tv still not working, mic is switched on, works fine on remote.  Don't want to do a full reset and have to login to all the apps again, that's so annoying!  Can you do a reboot without having to log in to all apps again??

This message was authored by: Paul2800

Re: New Update is now out.

what software version should i be looking for to know it has been updated?

This message was authored by: mally+01

Re: New Update is now out.

@Paul2800 

2.80

This message was authored by: mally+01

Re: New Update is now out.

@Paul2800 

Sorry 2.08

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