My sky been restricted and wanting to speake with someone but its not allowing me to

[Terri21]

My sky has been restricted im trying to get in contact with somone to speak about the amount off my bill and im not able to dose anyone no what i can do 

[Daniel0210]

@Terri21 

Unfortunately before they reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If your account remains in arrears for 56 days Sky may terminate the account.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant, especially at a weekend when the banks are closed.

Also, when your services are restricted any attempt to call Sky will result in you being prompted to pay what you owe first. If you disagree with Sky about a charge or payment etc, then once you’ve done the above you should be able to talk to Customer Services to resolve it.