My puck isn't working properly

[Petrude123]

My sky glass puck is not working properly it either switches it self off or it stays on all the while but I can rewind and forward fast my programs it will not respond to my remotes controls either can anyone help please

[Aaln]

Not uncommon. 

Perhaps a full reset of both puck and remote?

You'll have to sign in to all the 3rd party apps again and reconnect the Puck with Sky. 

They've just started rolling out a new update too.  Just have to wait for that. 

[Petrude123]

Hi Alan thanks for your help today I have done what you have said and it is still doing the same thing again so I will have to wait for the new settings