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This discussion topic is read only Discussion topic: My phone bill

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This message was authored by: Rebecca1808

My phone bill

Hi my phone has just been cut of and I need it for work is they any chance of having it but back on till I can pay it next Friday 

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This message was authored by: Daniel0210

Re: My phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Rebecca1808 
Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (although this doesn’t apply for a Sky Mobile restriction). Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may take longer over a weekend.
When your services are restricted any attempt at ringing Sky is likely to prompt you to pay what is owed first.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Rebecca1808

Re: My phone bill

Well that's abit funny how my last bill was 2 months and the last before that and never had this problem 

This message was authored by: daveNOS

Re: My phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Rebecca1808 Sky may have allowed you to pay late last month without restrictions being applied, but they won't do that everytime.

You will have to clear your outstanding balance before your service is restored..

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