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Discussion topic: My phone bill
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Message posted on 11 May 2022 10:54 AM
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My phone bill
Hi my phone has just been cut of and I need it for work is they any chance of having it but back on till I can pay it next Friday
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Message posted on 11 May 2022 10:54 AM
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Re: My phone bill
@Rebecca1808
Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.
Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (although this doesn’t apply for a Sky Mobile restriction). Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may take longer over a weekend.
When your services are restricted any attempt at ringing Sky is likely to prompt you to pay what is owed first.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 11 May 2022 10:57 AM
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Re: My phone bill
Well that's abit funny how my last bill was 2 months and the last before that and never had this problem
Message posted on 11 May 2022 11:04 AM
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Re: My phone bill
@Rebecca1808 Sky may have allowed you to pay late last month without restrictions being applied, but they won't do that everytime.
You will have to clear your outstanding balance before your service is restored..
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