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This discussion topic is read only Discussion topic: My broadband not working

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This message was authored by: Dr+m

Message posted on ‎16 Nov 2021 07:05 PM

My broadband not working

Broadband not working

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎16 Nov 2021 07:18 PM

Re: My broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Dr+mCan you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: cookiemonsteruk

Message posted on ‎16 Nov 2021 07:20 PM

Re: My broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Dr+m 

 

Could you give us more info?

Are you new to sky?

Are you waiting for activation?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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