Moving house

[Enianollid]

Will i continue to be charged for the 12 days of no connection?

[jamesn123]

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@Enianollid wrote:

The stuff is already in place at the property

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Yes but it requires an Openreach engineer to go and physically connect cables at the Exchange/Cabinet to make your line route through Sky's infrastructure. 

I'm guessing you didnt give Sky enough notice on the house move? This lead times have always been the case and I suggest you look at a 4G alternative to tie you over until the broadband gets activated. 

[Enianollid]

Will i continue to be charged for the 12 days of no connection?

[jamesn123]

@Enianollid 

Your billing should not start until the service is active. If it does you can claim this back after the billing period has ended.

You will also be entitled £5.04 per day until it is activated under the auto compensation scheme

[TimmyBGood]

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@jamesn123 wrote:

@Enianollid 

You will also be entitled £5.04 per day until it is activated under the auto compensation scheme

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Only if the scheduled activation date is missed, though, not for the time waiting for that date to arrive.

[jamesn123]

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@TimmyBGood wrote:

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@jamesn123 wrote:

@Enianollid 

You will also be entitled £5.04 per day until it is activated under the auto compensation scheme

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Only if the scheduled activation date is missed, though, not for the time waiting for that date to arrive.

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Yes your right sorry. Compensation will only be provided if a different date was previously promised.