Mobile account in credit

[Anonymous]

Hi 

I opened and closed a new mobile account in September 2021 within the cooling off period.

The first bill I paid in full. The second bill had a credit due to me. The date for the direct debit for the second bill came and went without the expected refund. I've left the direct debit in place, but no refund has been made.

Does this need to be escalated before a refund will be processed?

Thanks for any advice,

Chris

[GD1]

@Anonymous   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Mr+Flibbles+86 · Accepted solution]

UPDATE - This has now been processed on a private chat