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This discussion topic is read only Discussion topic: Issues with viewing card

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Hi a message is coming up on the TV "viewing card is not authorised" now we were to get sky q but cancelled it I'm not sure if that's the problem

Thanks Laura

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You should have had a new card sent to you that will need pairing to your Sky+ box, if you don't have a new card then you'll need to contact sky

You can contact Sky here and go to the “Need more help?” at the bottom of the page.

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus

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