Introduce a friend

[JANIE20]

Hi,

I wanted to introduce a friend,  but it said my account wasn't eligible.  Does anyone know what this means?

Thanks 

Janie 

[caesarome]

Are you a Sky TV customer and if so for how long ?

[JANIE20]

I've been a customer this time for 18 months. 

[caesarome]

@JANIE20 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks    

[Louloumolly]

@Lisa-P1987 ive also had this issue. What do I need to do to find out more?

[JANIE20]

@Louloumolly

I actually did a Google search for sky introduce a friend, and a link came up which allowed me to input all my details, and claim.

Hope this helps

[caesarome]

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@Louloumolly wrote:

@Lisa-P1987 ive also had this issue. What do I need to do to find out more?

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Wjat issue is this @Louloumolly , are you also seeing one about being eligible ?