Internet isn’t working

[TonyHarr]

I've tried all the steps to resolve it but still no internet. The sky hub is the problem as I've tried my neighbours sky hub and it works fine. How do I get in touch to report a faulty hub?

[GD1]

@TonyHarr  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.  It will most likely be tomorrow before they contact you.

[CyberFriday]

@TonyHarr You can call them or try messaging them. Details can be found here, further down the linked page.

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/#sky-broadband