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This discussion topic is read only Discussion topic: I have cancelled the engineer 2 days early,but receive message telling me the engineer coming

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This message was authored by: Mohammad+Amjid

Message posted on ‎16 Aug 2021 08:44 PM

I have cancelled the engineer 2 days early,but receive message telling me the engineer coming

I have cancelled the engineer appointment 2 hours after we booked it but i still  receive,the very next day  a message telling me that an engineer is coming.When i go to track my orders it doesn't say anything there.Can you help?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎16 Aug 2021 08:49 PM

Re: I have cancelled the engineer 2 days early,but receive message telling me the engineer coming

Posted by a Superuser, not a Sky employee. Find out more

@Mohammad+Amjid  You're not talking to Sky support, we are all customers here with no account access.  You may need to call Sky to confirm the job has been cancelled as requested.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Message posted on ‎16 Aug 2021 09:34 PM

Re: I have cancelled the engineer 2 days early,but receive message telling me the engineer coming

Posted by a Superuser, not a Sky employee. Find out more

If there is nothing on the ordering tracking page then I would give Sky a ring about this so they can check the status of this for you and if needs be can cancel the appointment.

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