I have been charged £50 fee for change of address I was told this was free

[HannahSharp]

I have been changed £50 fee to move to a new address. I was told there was no charge for this.  I have already ring once and someone said this would be deducted from my bill but it is still there 

Hannah 

[caesarome]

Have you checked your future bills to see if a £50 credit has been applied to your account to cover this ?

If there is nothing then it will be a case of calling them again.

[HannahSharp]

Yes my next bill has £49 deducted for the new rooter as there was a glitch with thier computer system but another £50 has been added. I have tried to call but there is technical difficulties with the phone line apparently 

[Lisa-P1987]

Hi there HannahSharp, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[dmy24]

We have now closed the invite due to no reply with 48 hours, if you still require support please let us know 🙂