How to roll over data, when you have no data to get onto the internet to do it?

[librarylady]

I'm sure there is an easy answer to this, but I unexpectedly ran out of data and was not able to log into my sky account to roll more over, as I had no internet connection.  I was nowhere near a wifi point either and had no one with me to tether to.

[GD1]

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@librarylady wrote:

I'm sure there is an easy answer to this, but I unexpectedly ran out of data and was not able to log into my sky account to roll more over, as I had no internet connection.  I was nowhere near a wifi point either and had no one with me to tether to.

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If you can access the forum then you can access your account  and roll over data My Account | Sky.com

[librarylady]

Thanks for the reply, but no, I couldn't access anything without an internet connection.  With my previous provider I was able to send a text message to add more data, was just wondering if this was possible with sky too.

[GD1]

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@librarylady wrote:

Thanks for the reply, but no, I couldn't access anything without an internet connection.  With my previous provider I was able to send a text message to add more data, was just wondering if this was possible with sky too.

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How are you posting to a forum?  You must have a broadband connection to be able to post here?  If so can you not go to your sky account  page as per the link I posted?

[librarylady]

I am posting now because I have data and internet connection.  My post was past tense, just want to avoid it happening again 🙂

[GD1]

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@librarylady wrote:

I am posting now because I have data and internet connection.  My post was past tense, just want to avoid it happening again 🙂

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I see, no in the case you run out of data you'd need to have wifi connection to get to your account/app to transfer data.

[caesarome · Accepted solution]

You could also phone Sky if you had a phone signal, the number to use via your Sky Mobile is just 150.

[librarylady]

Thank you @caesarome, thats very helpful 🙂

[Ollos123]

@GD1 You should still be able to access the MySky app or sky.com/piggybank and roll data even when you have no data - these are free to access sites with a Sky SIM