HDR v3 box not fit for purpose (sound cutting out)

[Pistonhead]

@NickNewark Me too and haven't heard anything either - but we know things don't happen quickly round here 😊

[fizzdisco]

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@Laing1 wrote:

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@fizzdisco wrote:

Q160 ain't gonna work is it? 
It's all just stalling tactics whilst the V4 box is more thoroughly tested and prepped for release at some point in the near-ish future. The global shortage of components has probably slowed the timeline for its arrival too. 

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@fizzdisco did you sign up to test Q160 as if you did you will find out when it's released for testing

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I did indeed, and like others have heard nothing.

I've been offering to help test updates ever since I first encountered the drop-out issue and made a formal complaint about 9 months ago. I spoke to both the complaints and technical departments but they're not interested in offers of help from customers, even those well versed in this kind of technology. Sky do things in their own sweet time... 

[Skull+Treaty]

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@Pistonhead wrote:

@NickNewark Me too and haven't heard anything either - but we know things don't happen quickly round here 😊

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Yup, same here

[nstokes]

How did you guys sign up for Q160?

[PandJ2020]

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@nstokes wrote:

How did you guys sign up for Q160?

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The offer was in a earlier page of this thread.  But there's a lot of pages!  (I'd guess the invite has expired now)

[Pistonhead]

@nstokes Looks like registration to take part closed on 25 April, looking at the link @Mark-Br posted on page 160 of this thread.

[Morgan+McDonnell]

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@Rhonny wrote:

@fizzdisco

Q160 ain't gonna work is it? 
It's all just stalling tactics whilst the V4 box is more thoroughly tested and prepped for release at some point in the near-ish future. The global shortage of components has probably slowed the timeline for its arrival too.

You do realise some of your nonsense has just spilled out onto your keyboard? 

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@Rhonny  🤣🤣🤣

[Stu72]

Hi all, I haven't posted for a while but have been lurking. I made a formal complaint to Sky in Feb after having the audio & internet issues since I got my v3 box last October & agreed to wait for the next s/w update for a resolution. I get the dropouts on all services, incl live tv, & if my box is connected to the router (via Ethernet, WiFi was switched off long ago) my sonos & arlo systems drop off the network altogether & other devices grind to a halt.

I realise that the q15 release was aimed at v2 boxes but considering that doesn't seem to have been a roaring success, along with the fact that q16 isn't exactly imminent, I have just cancelled sky altogether with immediate effect. Paying a subscription for a service that just doesn't work was bad enough, the recent price increase was too much to bear.

I was in contract but customer services agreed to cancel without penalty. As always, they were pleasant to deal with & were keen to send an engineer, which I declined.

I know we're all preaching to the converted on here, but I just wanted to convey my experience in  case anyone else is wavering.

I'll keep lurking in the meantime as I'm keen to know if q16 will be the fix we're all hoping for. If so, I may consider rejoining.  In the meantime, good luck! Stu.

[fizzdisco]

Thanks for the info @Stu72  - glad to hear they let you cancel without penalty. 

I'll be doing the same if Q160 doesn't solve the problem. It'll require some negotiation with other family members who still like to use Q, but I'm sure once they're used to Now TV they'll quickly forget all about it... 

[Ben1980]

Is it still possible to sign up to to test the new software? If so does anyone know what page the link is on without scrolling through them all. 

The drops outs were beyond bad last night. 

Thanks

[NickNewark]

Just an update on my phone call from Tech Support after a raised complaint. They did acknowledge that Sky are aware of the issue and if I heard him correctly

was officially flagged as a known error last Thursday(or words to that effect). No current know fix time. Work around I was given was to change the audio output to 'Normal'. Not really helpful, but at least Sky are acknowledging the issue. 

[Ben1980]

Sorry just seen a few posts up this has now closed. 

Dammit - few more evil glares from the wife for 'upgrading' the box

[Scobo]

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@NickNewark wrote:

They did acknowledge that Sky are aware of the issue and if I heard him correctly

was officially flagged as a known error last Thursday

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Finally ......... shame it took 3 years. 🙄

[fizzdisco]

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@Scobo wrote:

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@NickNewark wrote:

They did acknowledge that Sky are aware of the issue and if I heard him correctly

was officially flagged as a known error last Thursday

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Finally ......... shame it took 3 years. 🙄

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It's all PR bull 💩 - someone posted a couple of months ago that they had spoken to tech support and were told that it had been officially flagged as an error a few days prior. It's all just part of a script that is given to Sky advisors who have customer contact. 

Don't believe a word of it basically. 

Q160 is the only potential hope of fixing this. When it will arrive - we have no idea. Probably only a small number of people at Sky know when it might be available and it's not being conveyed to customer-facing advisors. 

The waiting game continues.... 

[NickNewark]

You're probably right, we have to wait, or the other option is leave.