Failed, no subscription when downloading on demand content

[Mapperuo]

Ive had a running Sky Broadband issue for months, they couldn't fix it, so I eventually swapped to a 3rd party router and the problem went away.

Now however Sky Q wont let me download any on demand programmes, despite having internet (as Netflix and BBC iPlayer work)

I get 'Failed, no subscription'

Tried phoning but everyone is in training and the lines are down (yes, im being serious)

[Quoman7]

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@Mapperuo wrote:

Ive had a running Sky Broadband issue for months, they couldn't fix it, so I eventually swapped to a 3rd party router and the problem went away.

Now however Sky Q wont let me download any on demand programmes, despite having internet (as Netflix and BBC iPlayer work)

I get 'Failed, no subscription'

Tried phoning but everyone is in training and the lines are down (yes, im being serious)

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Hi @Mapperuo  Check that you are not trying to download HD content without the HD add on to your subscription?

Try downloading content in SD?