Contract

[C02]

Hi, im confused so any help would be appreciated. I had a new sky Q box 24/01/2022, i think the lady who ordered it for me said it had an 18 month contract. I thought id check the exact date when it ends next year as ive decided i want to finish with sky completely. When i go on my account it says on the home page my Sky Tv contract has ended.  Is this a contract just for the programmes or is it the sky Q box as well?. Ive looked on my contract and it says i have no documents to view. The contract is just a general one stating terms and conditions no dates or my name on it. Theres nothing else with a start or end date on either,  just an email welcoming me to sky Q.  I have sky cinema and Signature and it says contracts for them end 13/11/ 2022, so i will cancel those in October. But im confused with the sky Q contract or lack of one. So if my Sky Tv contract is ended can i leave sky Q now without any charges?

[MightyQuinn · Accepted solution]

Hi @C02   If you have the My Sky App then check on change your package and it will show you the in contract to dates for each element.

[C02]

Hi, ive looked and it says Sky HD monthly rolling subscription active. No mention of sky Q.

[caesarome]

Your contract might be visible via your Message Centre here:

https://messages.sky.com/message-centre/contracts

Or login to your Sky account and click on 'Offers and Upgrades' as the dates will show:

https://www.sky.com/myaccount/tv or
https://www.sky.com/hub/tv

[C02]

@caesarome Hi, ive tried looking in all those but no joy. Im just going round in circles I think ill have to ring them. Thanks anyway.

[Mark39]

@C02 there's no contract for the Sky Q box itself. It's only your TV viewing package (Signature, Sky Cinema, Sky Sport, Sky HD etc) that has a subscription.

If you're not in contract for your viewing package you can cancel whenever you wish, subject to giving 31 days notice.

[C02]

@Mark39 

Thankyou.