Code PFE 9001-IH

[Fran0004]

No this error occurs regardless of which channel is showing on the box - the only way to get rid of it for me was to turn the box off

[SmurfyPops]

This error has suddenly dissapeared and I can now watch live and Sky Q recorded programs on my PC. 

Happy days 

[Beardpowerr]

Are you able to watch it on ur PC now? I still can't figure this out and Sky are useless with their support they have zero clue

The adviser said to me on the phone "Well it works on your phone do you really need a PC to watch Sky" LOL

I was so baffed 

[SmurfyPops]

Yeah. It's working fine on my PC 

[SmurfyPops]

Seems I spoke too soon.

After a week or so of the Sky Q windows app working perfectly, this error has re-apperaed. 

Utter garbage

[Beardpowerr]

Funny thing is we have all figured out it works fine on windows pc if the skygo app does not connect to sky q box but Sky engineers haven't and not found a fix it's a total and utter nonsense... Gone downhill

[SmurfyPops]

hmmm, if I connect to a VPN, I can now watch recordings from my SkQ box.

What a complete mess this app is !

[Bling1981]

Come on Sky please sort your [removed], this is your error fix it.

moderator note: removed swearing

[SmurfyPops]

UPDATE:

Today, nothing is working on this atrocious app !

I can't watch live TV, catch-up or recordings on my box.

This is utter garbage 

[TechmanagerMal]

@SmurfyPops  is this with the Disconnect from Q update?

[SmurfyPops]

whats that update?

[caesarome]

There is an update that is going to be rolled out over the coming weeks which will allow the user to disconnect the Sky Go app from their Sky Q box which might fix some of these errors.

[SmurfyPops]

Ah OK, thanks.

If the app is disconnected from the Sky Q box, how can we watch recordings ?

[TechmanagerMal]

@SmurfyPops  By using the option to download to your device.

[Qual]

Can confirm that with the update, in preferences turning off connection to Q does finally allow you to watch Live TV.  However Recordings are then missing, though they have always been unplayable with the 9001 error for me. One step at a time.