Catch up needs upgrading

[clairelouise25]

Catch up tv needs upgrading - please can someone help?

I have a sky q box that has recently been installed. I can watch sky go but no catch up on main tv 

[nigea99]

hi @clairelouise25 

Unfortunately there is a bug at SKY's end which is affecting some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

I believe they try to refresh the card which sometimes works first time but I think it can, also, sometimes  take several attempts and even then sometimes it needs some other background process

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂