Cannot download on demand or restart programmes already in progress

[KHB]

Have the above problem but only on SKY channels.  Have completed a planner rebuild, completed a full system reset, forced a latest software update on 2 seperate Sky+HD boxes and nothing worked.  I have  checked the various forums and tried every different solution.  The only one which worked for a single time was removing the viewing card and reinserting, and holding down the record button which forced the program to download.  SInce then nothing has worked.  With Christmas arriving i really need some help with this.  Thanks

[caesarome]

If you are a BT/EE Broadband customer then have a read of this as this ongoing issue is being discussed here with a possible work around:

https://helpforum.sky.com/t5/Sky/BT-broadband-users-and-On-Demand-downloads-failing/td-p/3857019/jum...