Can you move the puck between properties and watch sky streaming on different TVs /routers?

[Fox+Hill]

Can you move a sky puck from one property to another property (with different tvs and broadband routers)? We have access to a holiday home which we stay at from time to time and I was wondering if you have a sky streaming contract, will it work in different properties or does the puck only easily operate on one defined tv and/or one defined router? It would be handy to take the puck with us so that we can watch sky when are on holiday and re-instate it when we get home. 

[TheStraightener]

I'd imagine so. I took my whole Glass tv to a new house when I moved and it plugged straight in and worked

[Fothergill1]

I recall a similar question a while ago and the response was that whilst it would work it would be in breach of your contract which says the equipment must be used at the registered address.  I cannot confirm if this is correct so you might want to check the contract.

[SlenderRobert]

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@Fox+Hill wrote:

Can you move a sky puck from one property to another property (with different tvs and broadband routers)? We have access to a holiday home which we stay at from time to time and I was wondering if you have a sky streaming contract, will it work in different properties or does the puck only easily operate on one defined tv and/or one defined router? It would be handy to take the puck with us so that we can watch sky when are on holiday and re-instate it when we get home. 

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Technically you'd be breaking the terms & conditions of your Stream contract though. It states you can only use it at the registered address. 

[TimmyBGood · Accepted solution]

@Fox+Hill 

If you or any other person uses any of the TV services on Sky Glass or Sky Stream puck anywhere other than your home address you will be in breach of this contract and we may charge you an Additional Location Charge or suspend certain subscription services for use at that other address in accordance with clause 4.16 below. We use data received from compatible devices and network connections you use to access your TV Services to ensure you are only using your TV Services at your address and in accordance with clause 4.4 below.

4.4. You agree to use your TV services for your household's own private domestic enjoyment at your address only and not for any commercial or business purpose.

4.16. If you or any other person uses any of the TV services or your account anywhere other than your address, you will be in breach of this contract. As such, we may either suspend your TV services or charge you an Additional Location Charge for use at that other address based on the price of your subscription at your address. We will notify you before taking any action or applying that additional charge to your account.

 

[oj01]

@Fox+Hill A grey area that crops up often. I would speak to Sky and seek clarification, particularly if you own the holiday home as, technically, you would still be using it at "your address".

As I've reasoned before to similar questions,

you can move house and take Stream with you (obviously)

if you temporarily relocate (due to renovations etc), I'd imagine you can take Stream with you

is going to your own holiday home any different? 

[TimmyBGood]

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@oj01 wrote

@Fox+Hill A grey area that crops up often. I would speak to Sky and seek clarification, particularly if you own the holiday home as, technically, you would still be using it at "your address".

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I'd suggest it's not particularly ambiguous: 'your address' is typically the one recorded by Sky in the account details.

More to the point, if Sky do choose to monitor IP address changes, any such system will presumably be automated.

[Chrisee]

@TimmyBGood the term "address" is defined later in the contract as

The residential property in where you live in the UK and to which we agree to provide the TV services.

So the answer to the question whether you can use the pucks at a holiday property is its against the terms of the contract. Whether Sky can detect such usage and if they did would do anything is unknown. However if you ask the question of customer services the answer should be no.

[Aristeidis]

The use of all global leading streaming services aren't restricted to registered addresses ie Netflix, Disney, Paramount, Prime, Apple TV, Hulu, HBO but you can watch anywhere you like within your current region even on the move on your smartphone with no restrictions at all.

Worth noting that the Stream puck unlike the other Sky hardware (Sky Q/Sky HD) belongs to you after you pay for it and you can do whaterver you like with it.

Sky should probably consider to update their T&Cs and join the rest streaming services in the 21st century...

[SlenderRobert]

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@Aristeidis wrote:

The use of all global leading streaming services aren't restricted to registered addresses ie Netflix, Disney, Paramount, Prime, Apple TV, Hulu, HBO but you can watch anywhere you like within your current region even on the move on your smartphone with no restrictions at all.

Worth noting that the Stream puck unlike the other Sky hardware (Sky Q/Sky HD) belongs to you after you pay for it and you can do whaterver you like with it.

Sky should probably consider to update their T&Cs and join the rest streaming services in the 21st century...

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That's not strictly true. Sky+ and Sky+HD boxes became your own property at the end of your contract. Only Sky Q hardware is on loan and has to be returned to Sky. 

I always used to sell my old Sky+ boxes on eBay and usually got about £50-£60 for them! 

The difference with the Stream pucks is that without a Sky Stream channel subscription they become useless - you can't use them at all, even for free-to-air channels, so selling them is a bit pointless because anyone who buys them can't do anything with them! 

[WestLondonerSW5]

When signing up for Sky Stream last month at the Battersea Power Station Sky Store, one of the USPs the sales agent bragged about was that you can take the box wherever you want in the UK (he even gave the example to take it with us to our friends' place if they don't have Sky). This is something my partner and I were really excited about as we often travel for work. 

If this isn't true, should I report this to Sky? Last thing I want is getting fined or have my service suspended because I did something I was told I could do from a Sky sales representative. But also, that was sold to us as a unique selling point which contributed to us signing up to Sky Stream, so now we want to be able to do that!

[TheStraightener]

I'd better withdraw my unsound advice.

[TimmyBGood]

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@Aristeidis wrote:

The use of all global leading streaming services aren't restricted to registered addresses ie Netflix, Disney, Paramount, Prime, Apple TV, Hulu, HBO but you can watch anywhere you like within your current region even on the move on your smartphone with no restrictions at all.

Worth noting that the Stream puck unlike the other Sky hardware (Sky Q/Sky HD) belongs to you after you pay for it and you can do whaterver you like with it.

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You can do whatever you like with the puck hardware (as a paperweight, a coaster, an impromptu game of ice hockey) but you're subscribed to the Stream service, and that's what the T&C's cover (note the wording).  Sky Stream (and Glass) are residential (and country-specific) hardware products based on the long heritage of Sky satellite and Comcast cable television boxes rather than the more recent untethered global app services that you list.

" If you or any other person uses any of the TV services on Sky Glass or Sky Stream puck..."

[TimmyBGood]

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@WestLondonerSW5 wrote:

 But also, that was sold to us as a unique selling point which contributed to us signing up to Sky Stream, so now we want to be able to do that!

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Unfortunately you were misinformed: if this makes the product unviable for you then I suggest you have a clear case for receiving a refund based on a purchase made after receiving incorrect information.

[Aristeidis]

This is exactly what I said!

My suggestion was that they will have to move on from the Sky Satellite type of services and adapt to the new market that they are entering.  See below copy-pasted:

" Worth noting that the Stream puck unlike the other Sky hardware (Sky Q) belongs to you after you pay for it and you can do whaterver you like with it.

Sky should probably consider to update their T&Cs and join the rest streaming services in the 21st century... "

Nowdays you can easily watch BBC iplayer, ITV iplayer, and all UK Broadcasters, Netflix, Disney, Apple etc etc through streaming on the move or anywhere you like in the region.

Last but not least, using the puck as a coaster per your suggestion, if you have access or subrscription directly with any of the above streaming services you can use your Sky puck just as your own media streamer to watch content through their Apps anywhere you like from your direct subscription with them and not via Sky's so no breach of their tethered Sky services since you aren't buy any of them :-))