Buzzing from speakers on Glass and slowing down then sudden speeding of picture to catch up on Puck.

[Coolcoopers]

Hi! Set up my Glass ans Puck yesterday and I'm pleased with them - they are what I wanted.

However, there is a problem with the Glass and another with the Puck.

The Glass is buzzing from the bottom middle to bottom right speakers with some lower frequencies. About 70% of the time it's not there, then with the certain frequency, it's there - about 30% of the time. It is a familiar sound and is almost certainly due to a faulty speaker.

The picture on the Puck sometimes slows down briefly and then speeds up back to where it should be - total of maybe 3 seconds in total each time. Happens about every 5 to 10 minutes on Sky Channels (so not the problem referred to in the settings with Apps, although switching to the fix for that in the settings has no effect). I have fast BT fibre to the door (a measured 50Mb at the Ethernet connection into the Puck).

I will be contacting Sky, but would appreciate in[ut from a Forum Moderator/Sky Employee as I noticed in a similar post in this 'Board' a customer was contacted directly as a result of posting.

I'm posting for others who have either of these problems so that they can report here to to build a picture of things that Sky need to work on.

Thanks in advance 😊

[Totalwar2]

I get the same faults as you stated.I only noticed the buzzing today and the seeding and slowing a few weeks.

[Lisa-P1987]

Update - Spoken to Totalwar2, They are already speaking to our Glass Tier 2 team so we are leaving it to that team to manage. Thanks 🙂

[Coolcoopers]

What about me? It's my question!

Anyway, I'll ring up and see what can be done.

Despite all this, I think Sky Glass is great.

[Chrisee]

Hi @Coolcoopers I have escalated your second post as tge first got over looked sorry - had to unmark it as the answer to do that. Sky should invite you onto a chat through the foorum tomorrow where a blue button appears and stays open for 48 hours.

Buzzing speakers sounds like you may need a replacement TV unfortunately as thst shouldn't happen. The issue with streaming sometimes slipping and catching up is a live issue it seems to vary between channels I find the BBC live channels are the worse but iPlayer is fine. Sky are aware of the problem and hopefully it should get fixed.. 

Hope this helps.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[rw123]

I also have an issue with buzzing from just off center of the soundbar. Only had the glass a couple of weeks and was fine at first but now really annoying buzzing. Do i need to call up to get it repaired/replaced??

[AJDacre]

I have the same issue. Had Glass since mid-October - however I really noticed the buzzing over Christmas, particularly with Atmos content. I contacted Sky who arranged a replacement which arrived last week. This replacement is a lot better but there IS still buzzing on some frequencies and also seems to come from the bottom right - will see how things go but may need another replacement set

[jimboluv]

I have exactly the same happening with my Glass TV

[Anonymous]

Yup, another here with the buzzing sub/speaker!  I think it's a housing issue rather than speaker issue.  Really shoddy quality control clearly.

I've turned off the TV speakers and use a sound bar but considering I bought the TV to do away with the sound bar, I knida feel a bit peeved!

I've had the TV right from the off so not sure they'd change it now but then, I'd also be concerned I'd end up with a non buzzing speaker but bad picture as it seems nany have had!!

[andrew1990-1990]

Hi,

Im also having the same issues and on my 4th TV .. What size TVs do you have .. Tring to figure out if its just the 55inch TV having the issue?

Thanks

[TimmyBGood]

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@andrew1990-1990 wrote:

Tring to figure out if its just the 55inch TV having the issue?

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Mine's a 55" and buzzing.

[rw123]

Mines also 55"

[jimboluv]

Mines 55in too

[Anonymous]

65" here