Broadband

[Courtney2022]

Hi my internet has stopped working but it was working this morning 

[cookiemonsteruk]

@Courtney2022 

Is the internet light amber

Can you run tests on your my sky app using mobile data and tell us what it says. If it finds an external fault it should let you book an engineer

[Courtney2022]

It was working this morning and now all of a sudden it has stopped the lights are all normal on the hub but it doesn't work on my tv or my phone 

[Courtney2022]

Can you speak to the sky people on live chat on the internet or can't you do that anymore do you know please 

[GD1]

@Courtney2022  Have you rebooted your hub?

[Courtney2022]

Yes I have done it a few times today so I don't understand what it's doing?

Can we still talk to sky agents on live chat or haven't they got it anymore as need it sorting I am pregnant and I am very I'll and I need to stay in touch with my family and I can't connect to my friends hot spot al the time as she doesn't live with me 

[GD1]

@Courtney2022  No you will need to call to log a fault.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Highlinder]

@Courtney2022Have you been able to run the broadband test?